![]() Its very difficult going thru an accident and being s my fault.no treatment provided by the insurance ? and facing homelessness and the financial hardship is really heavy duty for a 75 yrs old person like me. This note hopefully to help you to prepare to get new keys for the box. I gave a key to my daughter who had been deceased since 2014, she couldn't find it. I will try to ask someone to give me a ride to your bank on Wed. my new address is as the follows: 5033 Peck Rd., El Monte, CA 91732. I have no money to pay rent, a lady from El Monte church allowed me to stay in her home at this point. I moved to El Monte since I discoveron 4/13 my income is only going to be 1/3 from 3/25 on. I was in an auto accident,4/14 injury sustained. This is to notify you that I have a safe deposit box in your branch,however,i have not receive any billing yet? I sent you a text last week ,however, I have not heard from you either. We won't be calling here again for assistance. I truly hope you don't speak to your customers like that because that's a surefire way to lose them. That wasn't my problem, the way I was spoken to was the problem. When I called later to speak to a manager, I told him what happened and he just stated verifying checks was against their policy. What's wrong with saying, "I'm sorry, we don't verify checks as it's against our policy"? I would have been perfectly content with that answer instead of a flat "no". When I asked if she would verify the funds she just said, "No." I said, "Okay.would you be able to verify that it is an open and active account?" Again, she only said, "No." I replied with "Thanks anyway, have a good day" and her response was "Okay, bye." Who talks like that? I 100% understand that verifying checks is against some banks' policies but the way she spoke to me was not okay. The girl I spoke to, Michelle I believe, was very short with me. Contact us immediately if this is the case.I work at a bank in Fort Collins and today I called this bank to ask if they would verify funds on a larger check that our customer deposited. This is especially true if you notice any suspicious or unusual activity related to any of your accounts.
0 Comments
Leave a Reply. |